Your jewelry will be served for a lifetime
The Leon Megé brand and reputation is our clients’ best assurance of impeccable quality and the aesthetic perfection of the end product.
Each piece complies with the highest manufacturing standards and is guaranteed to be free from any manufacturing defects for life.
Our quality-control staff members inspect every item under 20x magnification prior to delivery, so it is highly unlikely for anything to be less than perfect.
All warranty repairs and adjustments of issues caused by faulty manufacturing will be done free of charge and all domestic shipping costs will be covered by Leon Megé, Inc.
If we determine that the repair is not possible we reserve the right to scrap the whole piece and re-make it from scratch. When available, the item might be replaced with an identical one, of the same size, grade, and value.
What could possibly go wrong?
The most common manufacturing defects are:
- Metal fracturing
- Loose stone(s)
- Warped or misshapen parts
- Distorted symmetry
- Dirt residue
Fractures or cracks missed by our quality control team will be repaired free of charge.
The cracks caused by metal fatigue (repeated bending and warping of metal) as a result of normal wear and tear are not covered by warranty. While minor repairs can be done free of charge, the cost of extensive repair is the customer's responsibility.
Lost pavé stones
Unfortunately, the loss of pavé stones (1.5 mm or less) cannot be prevented and is expected to happen eventually. It is not caused by faulty manufacturing.
The tiny size of the stones determines the strength and stability of the beads holding them. Beautiful but delicate pavé can be affected by even moderate wear.
It is no problem for us to replace them. Labor is free, the customer will only pay for the stones and shipping. Please use this link to check the fee schedule.
Stones over 2mm
Due to the high risk of a fraud Leon Megé is not responsible for the loss of any stone larger than 2 mm, regardless of when, or under which circumstances the loss occurs. The cost of replacing such a stone is the customer's sole responsibility. Please consult your insurance provider.
Larger stones will be re-set free of charge except in the case of an extensive repair being required prior to setting.
If the issue has resulted from normal wear and tear, you will only be charged for the actual cost of repair materials, but not for our time and attention..
If a problem ever occurs and the item seems to be damaged or defective, please get in touch with us as soon as possible. Do not continue to wear the piece to avoid any further damage.
If there is an issue that requires our attention, the item will have to be sent back to us for inspection and/or repair.
Please make sure to contact us prior to returning any merchandise for inspection. If you need our assistance shipping it back please let us know.
Upon arrival, the item will be subjected to a detailed and thorough examination. If no defect is found the repair will be refused and the item will be returned to the client at his/her expense.
The warranty is null and void if:
- The piece was repaired or altered by a third party without Leon Megé's written authorization
- We were not made aware of the fact that the damage was caused by an excessive force
- The piece is damaged beyond repair. All we can offer is assistance in filing a claim with your insurance provider
- The client's account has an outstanding balance that was not previously settled
- There is an evidence of any sort of tampering
The warranty does not apply to any estate jewelry, items sold at a discounted price or items sold in "as-is" condition. Please check the warranty status prior to purchasing.