Repairs and Alterations

 

Repairs and alterations

 

Any Leon Mege piece purchased directly from us is eligible for service. Leon Mege pieces purchased from authorized retailers are serviced by the dealer, who might send it to us for a repair. Leon Mege pieces bought second hand, altered, or repaired by an unauthorized jeweler will not be accepted for a repair. 

  • We stand by the quality of our craftsmanship. All our jewelry is guaranteed to be free from defects for life.
  • We stand by the quality of our designs and will do our best to perform the necessary repairs fast and efficiently.

Counterfeit pieces will be reported to authorities.All repairs are done promptly, without delay, and with the minimum waiting time. You can send your jewelry to us or bring it in for cleaning, repairs, sizing, or alterations. An appointment is required to drop off an item in person.

We stand by the quality of our designs and will do our best to perform the necessary repairs fast and efficiently.

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 Repairs

We always attempt to complete the repair on the same day, regardless of the warranty status. To expedite the repair, we recommend an early morning appointment. 

If the repair cannot be completed while you wait, we will keep your piece and notify you when it's ready. Please do not assume that your repair is fast and straightforward. Sometimes a simple problem is an indication of an issue that needs to be addressed. We will investigate and try to find the real cause of the damage and, if discovered,  we will suggest a solution.

For example, a missing pave stone can be traced to an accidental bump. In such a case, a replacement is a simple, 10-15 minute job. But when the piece is deformed, causing the metal to crack, the repair will take much longer. There will be additional costs associated with the repair.

Please let us know the nature of the problem to be better prepared when you come in. The precise timeframe cannot be determined until we examine the piece and assess the damage.Same day repairs are not available on the last day before a weekend, vacation, or holiday.

Any repair that costs over $100 requires the client's explicit consent. Any repair costing less than $100 will be performed without asking the client's permission. You are fully responsible for the cost of the repair. All repairs include complimentary check-up and cleaning.

Responsibility

There is a minimal chance of a complication arising during the repair. If it does, the client bears full responsibility for any inadvertent loss or damage. We are not responsible for any monetary loss caused by the repair.


Delivery

You will be notified immediately once your item is repaired, cleaned, and inspected by our quality control minions. You can call us to schedule a pick-up, or we can ship it to you. The shipping cost is your responsibility. Please contact us for the shipping cost and delivery timeframe.


Sizing

The cost of a ring sizing is the client's responsibility. In most cases, the ring sizing costs less than $200.We offer a one-time complimentary sizing except for rings:

  • set with gemstones other than diamonds
  • purchased during a clearance sale 
  • showing signs of excessive damage not consistent with normal wear-and-tear
  • featuring a prosthetic mechanism for opening and closing


Additional charges apply for sizing beads, bullets, balls, and shots. Eternity-set wedding bands cannot be sized. Minor sizing will not void the warranty. The following chart explains what we consider a minor sizing: 

  Size 0 to 3 Size 3 to 5 Size 5 to 7 Size over 7
Plain shanks ½ size down or ½ size up ¾ size down or ¾ size up size down or a full size up full size down or 1½ size up
Shanks with diamonds ⅛ size down or ¼ size up ¼ size down or ½ size up ½ size down or 3/4 size up ½ size down or a full size up

 

Alterations and adjustments

An adjustment is a minor modification to improve fit. It is usually done free of charge.Alteration is a significant change beyond the scope of the original design. The cost of each modification is determined individually. Any unauthorized alteration or enhancement of a genuine Leon Mege article will void the warranty. The serial number will be removed from our register.


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